Mobile Chair Massage

1. You call or submit your Cherub Booking Details.
2. You call or go online to schedule your appointment and pay.
3. You receive appointment confirmation (via call, email, and/or text).
4. 24-hours prior to your appointment, we remind you (via call, email, and/or text).
5. 30-minutes prior to your appointment, we arrive to setup where you designate.
6. We work our magic, happily massaging EVERYONE at your appointment!
7. They're Happy, You're Happy...and we are too! 
8. Within 24 hours, we email your "Cherub S.A.T. Report" (appointment info).
9. You review our customized appointment follow-up & see our exceptional value!
10. You decide to repeat the process (see Step One)!

How Many Therapists Will Arrive?
Typically, at every appointment, there will be a "Carolina Chair Rub Crew" of (2 - 5)  assigned to work.  (1 - 2) Dedicated Greeters "Right-Hands" direct traffic & ensure everything runs smoothly. (1) Lead Therapist "First-Hand" is able to complete up to 20 massages per hour! Additionally, there may be (1-2) Featured Contractor-Therapists "Second-Hands" (depending on your Booking Details & our Contractor-availability).

What If I Think I Need More Therapists to Arrive?

Don't worry - If you choose the Best Recommended Service Size for your Expected # of Participants, you'll be in good hands! Every single service we offer was brilliantly-designed for even ONE Lead Therapist to confidently handle in the time allotted! You'll see...

How Do I Know Which Service Size Is Best for My Occasion?
Each Service Size has a Best Recommendation that you should see when it's time to schedule. Try to consider the number of people you expect and how long you'd like each massage to be. If you still need help deciding, just give us a call at (336) 355-7896!    

What If My Occasion Is Shorter than the Best Recommended Service Size?

No problem! You will be able to provide us with a Specified End Time via your Booking Details. We will stop providing massages & end the appointment at your chosen time, instead. The flat-rate cost does remain the same, so that we have the ability to better staff your appointment & cover more massages in the shorter amount of time! We certainly hope you will appreciate that value! 

What If I'm Not Sure of My Expected Number of Participants?
Don't worry, The Expected Number of Participants is just your best estimate. If more (or fewer) people show than you thought, we automatically adjust the Seated Spans (the participant's time in the chair) to provide as much massage as we can, during your appointment!

Do I Need a Sign-up Sheet for Participants at My Appointment?
You never need a sign-up sheet with us! We're designed to accommodate participants as they approach at your appointment, by expertly adjusting each Seated Span to minimize crowding and unused time. Of course, for your own organizational needs, if you prefer - you may absolutely supply us with a sign-up sheet & we'll follow the order. 

If I Decide to Use a Sign-up Sheet, What Do I Need to Know?

• You may provide us with your sign-up list on the day of your appointment.
• Sending reminders helps encourage optimal attendance for your appointment.
• Our average chair massage is 2-10 minutes long.
• You may schedule back-to-back slots; gaps in-between are not necessary.
• You may repeat your Participants to fill open slots (slots without names).
• We welcome Repeat Seating, if open slots are still available at your appointment.
• We may offer open slots to any interested Participants at your appointment.
• Participants who miss their scheduled slots are considered "no-shows"
• "No-Shows" may only reschedule during open slots at your appointment.    

See Sample Sign-Up Sheets

What Do These Special Carolina Chair Rub Phrases Even Mean?

Service Size: The # of hours per appointment to select for your purchase

Seated Spans: Your preferred length of each individual massage

Repeat Seating: Everyone's right to return for multiple massages per appointment

First-Hand: The Lead Therapist (present at every appointment)

Right-Hand: The Dedicated Greeter (present at every appointment) 

Second-Hand: The featured Contractor-Therapist (present at most appointments)

Cherub S.A.T. Report: Carolina Chair Rub Statistical Appointment Tracking Report 

CHAIRished Guests: Participants at our chair massage appointments

Cherub-CONNECT: Our exclusive referral benefit for CHAIRished Guests only 

 Do You Have a Physical Location?  Though based in Greensboro & stationed in Wilmington on weekends- Carolina Chair Rub is 100% Mobile! As a network of contracting Professional Massage & Bodywork Therapists, we're affiliated with many reputable massage locations across North Carolina!    

What Areas Do You Currently Serve?
Currently, we travel to Wilmington, NC & within approximately 100 miles of (our base in) Greensboro also! View our updated Locations list to see exactly where we serve.

Where Do Your Contractors Work?
Everywhere! We contract with Massage Therapists from all over North Carolina! Looking for the Therapist who provided your massage with us? Give us a call at (336) 355-7896! We'll reference the massage date and location and get you both in touch!  

What Are Your Service Hours?
We begin at 9 a.m. and we end at 9 p.m. Mondays through Saturdays. We are closed on Sundays.  *Special Sunday appointments may be available via call-in request only! 

How Long Does It Take You to Set Up Everything?

Because this amount of time could vary per appointment location - we always arrive 30 minutes prior to each appointment. This allows us ample time to unload & setup wherever designated, without cutting-into valued massage time!

 
Do I Have to Schedule in Advance?
Yes, we require 48-hours notice to best accommodate you. Our online schedule will not permit scheduling of next day or same day appointments. You may still submit your Cherub Booking Details at any time; this will show us the date and time you desire. We will try our best to reserve the slot to accommodate you, but your appointment is not confirmed until full-payment is received. 

Can I Buy More Time During My Current Appointment? 

The therapists working at your appointment are scheduled for the exact time you've scheduled. To accommodate all other appointments, we do not permit extending current appointments...we apologize.

What If Time Runs Out & Some People Still Want a Massage?
We try our very best to massage Everyone who wants massage at your appointment, but sometimes more people do approach at the very end...Please consider this an indication that our presence at your location was well-received! We truly hope you'll reschedule with us and reassure anyone who missed out that we'll happily massage them, next time! 

When Is Payment Due?   

For everyone (with the exception of Educational Institutions), payments are due in-full at time of scheduling. Your appointment is not confirmed until full-payment is received.  All Educational Institutions, Government Agencies, & Healthcare Facilities are eligible for the "Carolina Chair Rub Courtesy Reservation". 

Can I Pay In-Person?  

We only accept payments online and by phone, thank you. If you would like to pay by check, please call (336) 355-7896 for details! 

What Payment Methods Are Accepted?
We accept all major credit cards and PayPal online and by phone. You do not need a PayPal account to pay at checkout! At checkout, you may click the PAYPAL button to use your PayPal account; you may enter your payment information directly on our site, should you simply opt to pay with a debit/credit card. We can also accept checks, if the desired appointment date is at least 2 weeks away. This allows time for checks to be mailed & processed, as the appointment is not confirmed until the payment has been processed. Please give us a call at (336) 355-7896, if you have additional questions or require assistance. 

Can I Reserve  Dates Without Upfront Payment?

If you are scheduling your appointment on behalf of an Educational Institution (Montessori/Preschool, Kindergarten, Elementary, Middle, High School, Trade School, College/University, etc.), Governmental Agency (Local, City, State, or Federal Office), or Healthcare Facility (Hospital, Clinic, Treatment Center, or Doctor Office), you may utilize the "Cherub Courtesy Reservation".

What Is a "Cherub Courtesy Reservation"?

(For Educational Institutions, Governmental Agencies, or Healthcare Facilities Only) Attention All Educational Institutions, Governmental Agencies, & Healthcare Facilities: Because we recognize, understand, & appreciate the amount of planning entailed in the scheduling of our visit to your location - we've established the "Cherub Courtesy Reservation"...to hold your desired service date, allowing ample time for your designated departments to approve, issue, & (if need be) mail payment; however, we must receive your payment by the provided invoice due date, or your desired service date will reopen for scheduling. 

What If I'm Scheduling for Guilford County Schools?

We're glad you asked! As of April 2023, Carolina Chair Rub is an approved Guilford County Schools Vendor...& proud of it! If scheduling for a GCS location: 1) Submit your Cherub Booking Details; 2) Request an invoice (via "Scheduling for School/GovernmentHealthcare" option); 3) Submit our invoice to the GCS Purchasing Department; 4) Email us a copy of your Approved Purchase Order; 5) We'll confirm your appointment & see you soon! 

What If I'd Like to Leave a Tip?
Thank you! This is entirely your choice! We will never ask for tips, but we happily accept gratuity and appreciate it! The Cherub Booking Details you'll provide will give you the option to allow displayed tip boxes at your appointment. If you select "Indoors (Tip Boxes May Be Displayed)" or "Outdoors",  we set a tip box per each chair station for accepting cash tips at assignments, but (in case anyone misses their opportunity during the appointment) a digital gratuity link is sent out afterwards; you'll have the option to visit: pay.carolinachairrub.com ...and Thank You again!

Am I Still Charged the Same Price If My Occasion Is Shorter than the Service Size?

Yes, the flat-rate would still apply to make it possible for us to better staff your appointment, to cover your desired number of massages in a shorter amount of time. Of course, it's entirely up to you which Service Size you select, whether you are basing your purchase on your budget, your expected # of guests, or your available allotted time for massages...our all-inclusive flat-rate pricing assures we'll be able to accommodate you! 

Why Is There a Difference in Service Area Pricing?

Our Service Area pricing is different because our Service Area services are different! We've been operating within our BASIC Service Area since 2018; travel time & costs are additionally factored into our BEYOND & BEACH Service Area pricing. 

Is Chair Massage Hygienic? 

Carolina Chair Rub Is All About The Cleanliness! Aside from the fact that every participant receiving a massage is fully-clothed, each professional massage chair is thoroughly disinfected prior to each massage. We spray and wipe down our chairs, discard and replace the disposable face cradle covers, and sanitize our hands (to elbows), before seating each new guest to prevent the spread of germs.

Are Any Lotions or Oils Used During Your Chair Massages? 

Nope, to avoid any allergic reactions, we do not use any moisturizers (lotions/oils/creams) during our chair massages. Since all Participants are fully-clothed for chair massages, (with the typical exceptions being the neck, hands, and arms) there is minimal skin-to-skin contact and we've found that such lubricants are not necessary. 

Is Chair Massage Safe for Everyone at My Event? 

We collect a brief informed consent from every single person prior to administering our chair massages and we provide careful instruction and guidance for getting-on and off our professional massage chairs; however, sometimes we may have to refuse or decline providing a massage due to health concerns indicated on an individual's consent-card. In this case, we do our best to discretely educate and respectfully provide that visitor with our reason(s); we encourage a healthcare provider follow-up for permission to receive future massage; we honor the dignity, privacy, and well-being of everyone we encounter. 

What Should I Do to Create a Relaxing Setting for My Appointment?

You don't have to do a thing! As our standard -  we arrive to your appointment 30-minutes early to setup, ready to rearrange your designated space, to stage a zen atmosphere for all of your guests that will include: iridescent lighting, calming aromatherapy, & reflection music! 

Should I Keep Tables & Chairs in the Room for My Appointment?

Tables & chairs are never in our way! To help you decide, make the following consideration: If tables are present, our Greeters will utilize them as sign-in stations to collect our consents. If no tables, our Greeters will simply hand your guests our clipboards. Having chairs in the room simply welcomes your guests to sit before/after their massage. Without chairs, guests may stand around or leave directly after receiving their massage.  The choice is always yours!

What Makes Carolina Chair Rub so DIFFERENT? 

We're so glad you asked! Some ways we stand out:

1. Specialty: Mobile Chair Massage is What We Do...and LOTS of It!
2. Market: Bosses & Planners Are OUR Customers...YOUR Business/Event Is About YOU! 
3. Value: One-Flat Rate Buys As Much Massage As We Can Fit into Your Appointment!
4. Service: We Actually Sell VALUE, Not Massage!
5. Standard: Always Kind & Professional...The CHERUB in Carolina Chair Rub!

How Will I Know If My Appointment Really Went Well?
Don't worry - we won't make you entirely rely on the grateful raves of all the happy participants who received massages at your appointment...We created the "Cherub S.A.T. Report", emailed to you within 24 hours, after your appointment finishes!

What Exactly Is a "Cherub S.A.T. Report"?
It's the one-of-a kind Carolina Chair Rub Statistical Appointment Tracking Report - which provides detailed information about your specific appointment! We collect written consents and keep precise count of every massage we complete, then email you the actual scanned consent copies plus our report, within 24 hours of the completion of your appointment! We happily go this extra mile to supply this customized data for your analysis to help you determine us a value and hopefully consider us a worthwhile business/event expenditure! 

What Is Carolina Chair Rub "CHAIR-ity"?

This is when our business seeks out a worthy cause for which to provide our service, at no cost! It's totally random & selected by our Management; we contact the event planner to offer our "hands-on" assistance to hopefully help boost turn out!   

How Does Cherub-CONNECT Work?

We invite our CHAIRished Guests to access Cherub-CONNECT to be connected with a local Massage Therapist for their next individual/couples, chair/table, mobile/massage establishment appointment! We forward their single submission to a professional Massage Therapist in our expansive Massage Therapy Network!  Therapists respond directly o our CHAIRished Guests with their services, pricing, & scheduling!

How Do I Redeem a Cherub Digital Gift Card?

First of all, Congrats!  If you've received a Cherub Digital Gift Card, simply submit your Cherub Booking Details, to schedule your relaxing reward!

What are CHAIRish Giveaways?

This is our 2024 initiative, to reward our repeat clients - anytime we visit a location on more than one occasion (within a calendar year), a lucky guest receives a prize promoting self-care! 

How Can I Qualify for CHAIRish Giveaways?

Once we visit a location on more than one occasion, anyone who sits in our chairs & receives a FREE chair massage qualifies! We'll draw a name at the close of the appointment & will contact the lucky Participant to notify them of what self-care prize they'll be receiving! So, be sure to provide your contact information on your consent, before you receive your FREE chair massage!

What If I Have Massage Therapist Gender Preferences for My Occasion?

Though you won't find an option to choose female/male therapists via Booking Details, we'll always understand & try our best to accommodate your request.  Please notify us of your preference, as soon as possible, so that we may attempt to staff your appointment, accordingly.    

What If I Need to Change My Appointment Time or Date?  Technically, this is a new appointment. You may call us to make modifications or go online, Provide your Cherub Booking Details, then Check Availability of the new desired date and/or time. You will need to call to cancel your initial appointment within 24 hours of the appointment to avoid still being charged. 

What If I Need to Cancel?
Please contact (336) 355-7896 to cancel within 24-hours of your appointment for a full-refund of your payment. Cancellation after 24-hours will result in only a 50% refund of your payment. No refund available, no digital gift card balance reinstatement or reissuing for cancellation after 24 hours with applied digital gift card payment. Cancellation of one Workplace Wellness/Monthly Massage date (without rescheduling within the same month) voids any rewarded digital gift in its entirety.

What Happens If There Is Bad Weather?
Carolina Chair Rub values safety first - for you, your company, customers, guests, visitors, and our traveling therapists. If inclement weather presents a risk, Carolina Chair Rub will contact you directly to discuss rescheduling options.

What Happens in the Event of A PANDEMIC?
Well...let's see...that's a new one for us! Here goes: 1) Carolina Chair Rub will follow any and all recommendations outlined by the North Carolina Department of Health and Human Services, Centers for Disease Control & Prevention,and World Health Organization. 2) We'll directly contact all Customers with approaching appointments to offer flexible options to accommodate - whether by confirming, rescheduling, or cancelling. 3) WE WILL PRAY for healing, protection, and guidance for all. View Carolina Chair Rub Covid-19 Protocols.